Terms & Condition
HOW TO ORDER ( DOMESTIC AND INTERNATIONAL ORDER)
1. Create your personal account
2. Pick your Product and add the item to the cart
3. If you finish your shop, click “view cart”
4. Check your cart, and make sure your order is correct
5. Click “checkout”
6. Choose your shipping method (use DHL for outside Indonesia)
7. Choose your payment method ( Use Paypal for order outside Indonesia )
8. Click “chekcout” again
9. You will be re-direct to Paypal website and summarize your order in USD. (only for order from outside Indonesia)
8. We will send your invoice to your email and make your payment as soon as possible
9. and after you make a payment, please click “payment confirmation” to proceed your order
10. After confirm your payment, your order will send to your adress maximal the next day after you make a payment
1. Q: How can I shop or place order?
A: You need to create an account first, then you can place your
2. Q : I would like to order Sold Out Items, is it possible ?
A : unfortunately no until we restock it
3. Q: How soon can I get my order?
A: After you order, transfer, and confirm your payment, we will
process the order the NEXT DAY/ in 24 hours. Note the process
is only checking the payment, preparing and delivering the
goods to the shipping company. After that, the shipping
company needs certain amount of time to deliver it to you,
varies from 1-5 days and depends on what type of shipment
4. Q: I haven’t got my package, it has been late for couple days,
where is my order?
A: Kindly contact our customer care at Whatsapp :
0813-3270-4907 or Line : @daivaleather (use @)
5. Q: I have receive my package, but there is some defect in the
product, what should I do?
A: We are really sorry for the inconvenience, you can read our
term and condition or contact our customer care
6. Q: Are your products made from genuine leather?
A: Yes, mostly with genuine pull-up leather, we don’t use
7. Q: Do you accept custom order?
A: Unfortunately no
8. Q: Do you have offline store?
A: Yes, our store is merge with our office in Surabaya,for you who
live outside Surabaya maybe you can visit our stockiest which
is have a cooperation with us, or go through this link
RETURNS AND EXCHANGES POLICY
Confirm the request for exchange of goods can only be done through Customer Service in the Line id: @daivaleather maximum 2×24 hours after the goods received by the customer.
Customer can’t send the goods to be exchanged IF there is no response yet from our Customer Service.
Customers have 7 days from the time the request for the change of goods is received until it is returned to our warehouse.
If within 7 days the goods are not received, then we reserve the right to cancel the exchange of goods unless there is an error from the third party that is the expedition selected by the customer.
Items purchased by customers through the promotion program can not be exchanged for any reason.
If the goods to be exchanged in the condition of out of stock then can be exchanged with several terms, such as:
The same product with different colors.
Product with the same price or below, the difference in the price of goods will be refunded to the customer.
Items purchased can not be refunded at all cost.
Before returning, make sure the goods are in same condition as
when received (unused, tags are still attached & include plastic
wrap if any.
PROCEDURES OF RETURNS & EXCHANGES
Confirm the exchange of goods through Customer Service. After getting a response, do the next instruction, namely:
Put the goods into the package (complete according to the initial condition when the goods are received).
Coat the packaging with other paper to ensure the packaging is wrapped tightly.
Fill the return form, then put the return form inside the package.
Send to DAIVA Warehouse .
Confirm delivery of goods through Customer Service accompanied by recipient number as a proof of goods have been sent.
Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
The term ‘YourOnlineStore’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of YourOnlineStore or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of YourOnlineStore, with copyright authorship for this collection by YourOnlineStore, and protected by international copyright laws.
YourOnlineStore trademarks and trade dress may not be used in connection with any product or service that is not YourOnlineStore, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits YourOnlineStore. All other trademarks not owned by YourOnlineStore or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by YourOnlineStore or its subsidiaries.
LICENSE AND SITE ACCESS
YourOnlineStore grants you a limited license to access and make personal use of this site. You may copy information from this Website only as necessary for your personal use to (a) view, (b) save, and (c) print, or (d) e-mail it. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of YourOnlineStore so long as the link does not portray YourOnlineStore, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any YourOnlineStore logo or other proprietary graphic or trademark as part of the link without express written permission. You agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this Website. You further agree that You will not use this Website to do any of the following (“Activities”):
Attempt to gain unauthorized access to this Website, other accounts, computer systems or networks connected to this Website, through password mining or any other means
Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
Take any action that imposes an unreasonably or disproportionately large load on this Website infrastructure;
Intentionally or unintentionally violate any applicable local, national or international law.
VALIDITY OF WEBSITE CONTENT
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.
This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the ‘External Links’). Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY YOURONLINESTORE ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. YOURONLINESTORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. YOURONLINESTORE DOES NOT WARRANT THAT THIS WEBSITE AND/OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.
LIMITATION OF LIABILITY
You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.
EXCLUSIONS AND LIMITATIONS
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of YourOnlineStore’s liability shall be the minimum permitted under such applicable law.
WHAT WE COLLECT
We may collect the following information, including but limiting to:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.