Terms & Condition
HOW TO ORDER ( DOMESTIC AND INTERNATIONAL ORDER)
1. Create your personal account
2. Pick your Product and add the item to the cart
3. If you finish your shop, click “view cart”
4. Check your cart, and make sure your order is correct
5. Click “checkout”
6. Choose your shipping method (use DHL for outside Indonesia)
7. Choose your payment method ( Use Paypal for order outside Indonesia )
8. Click “chekcout” again
9. You will be re-direct to Paypal website and summarize your order in USD. (only for order from outside Indonesia)
8. We will send your invoice to your email and make your payment as soon as possible
9. and after you make a payment, please click “payment confirmation” to proceed your order
10. After confirm your payment, your order will send to your adress maximal the next day after you make a payment
1. Q: How can I shop or place order?
A: Just simply hit the SHOP menu and add your item to the CART
2. Q : I would like to order Sold Out Items, is it possible ?
A : unfortunately no until we restock it
3. Q: How soon can I get my order?
A: After you order, transfer, and confirm your payment, we will
process the order the NEXT DAY/ in 24 hours. Note the process
is only checking the payment, preparing and delivering the
goods to the courier . then, the courier needs certain amount of time to deliver it to you,
varies from 1-5 days and depends on what type of shipment
4. Q: I haven’t got my package, it has been late for couple days,
where is my order?
A: Kindly contact our customer care at Whatsapp :
5. Q: I have receive my package, but there is some defect in the
product, what should I do?
A: We are really sorry for the inconvenience, you can read our
term and condition or contact our customer care
6. Q: Are your products made from genuine leather?
A: Yes, mostly with genuine pull-up leather, we don’t use
7. Q: Do you accept custom order?
A: Unfortunately no
8. Q: Do you have offline store?
A: No, currently we are still sell the goods online
RETURNS AND EXCHANGES POLICY
Confirm the request for exchange of goods can only be done through Customer Service for maximum at 2×24 hours after the goods received by the customer.
Customer can’t send the goods to be exchanged IF there is no response yet from our Customer Service.
Customers have 7 days from the time the request for the change of goods is received until it is returned to our warehouse.
If within 7 days the goods are not received, then we reserve the right to cancel the exchange of goods unless there is an error from the third party that is the expedition selected by the customer.
Items purchased by customers through the promotion program can not be exchanged for any reason.
If the goods to be exchanged in the condition of out of stock then can be exchanged with several terms, such as:
The same product with different colors.
Product with the same price or below, the difference in the price of goods will be refunded to the customer.
Items purchased can not be refunded at all cost.
Before returning, make sure the goods are in same condition as when received (unused, tags are still attached & include plastic wrap if any.
PROCEDURES OF RETURNS & EXCHANGES
Confirm the exchange of goods through Customer Service. After getting a response, do the next instruction, namely:
Put the goods into the package (complete according to the initial condition when the goods are received).
Coat the packaging with other paper to ensure the packaging is wrapped tightly.
Fill the return form, then put the return form inside the package.
Send to DAIVA Warehouse .
Confirm delivery of goods through Customer Service accompanied by recipient number as a proof of goods have been sent.
Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
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Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
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VALIDITY OF WEBSITE CONTENT
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.
This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the ‘External Links’). Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
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LIMITATION OF LIABILITY
You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.
EXCLUSIONS AND LIMITATIONS
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of YourOnlineStore’s liability shall be the minimum permitted under such applicable law.
WHAT WE COLLECT
We may collect the following information, including but limiting to:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at email@example.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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